Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.

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Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

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If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return tests within this time frame, so maybe it’s gone to your junk mail, or we have reached out with an issue. We are always available on 24/7 LiveChat to resend these tests to you or resolve any problems.

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We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

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Bioresonance therapy is a complementary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970s by a team of medical doctors and biophysicists, these devices are in regular use in over 26 different countries.

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We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.

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Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

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The hair sample does not have to be from the head; we can test hair from any part of the body, including leg, arm or chest.

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The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.

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If you’ve purchased one of our hair testing kits, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

All instructions on redeeming your Wowcher test can be found on your voucher. You need to follow the following steps in order to redeem your wowcher: 1. On first page you will have to click on ‘order now’. 2. On the next page you will have to click on ‘add to basket’. 3. On the next page you need to click on ‘view basket’ 4. On this page you will have to put the wowche code in the box says ‘coupon code’ and then click on the ‘apply code’.

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We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not satisfied with the results you are entitled to claim a refund by following the process stated below: Name used to purchase Email address used to purchase PayPal Transaction ID or website order numbernTransaction amountnDate of purchasenReason for requesting a refundnNOTE: Refunds can only be claimed within 90 days of purchase. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process and may not lead to a full refund being issued.

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When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. For more information please visit our International Service page.

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Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.

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Hair testing tests a hair sample by using bioresonance feedback to detect reactions and sensitivities against known items.

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The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

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The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible (without drawing blood). If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

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Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4, receive your results and make positive changes. It’s that simple.

Tests can be ordered online through this website using our secure checkout, or via a number of third-party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud and offer a fully traceable payment solution. We include our address, email address and phone number on the PayPal receipt, so you can contact us if you have any concerns. If you have any questions please don’t hesitate to contact us via our LiveChat 24 hours a day.

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The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

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Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results. However, it is up to the parents or guardians if they would still like to proceed knowing this.